:: TALK TO US :: 
 

We are committed to offering you modern high standard financial services that exceed your expectations and are happy to answer your questions. Also, if our service does not meet your expectation or if we make a mistake, do not hesitate to let us know, as your feedback helps us improve & achieve our goal that is, delivering better service.

You can 'talk to us' in several ways.

For confidentiality reason, we are unable to respond to any 'customer / account specific' enquiry, by email. For example, email messages should not be used for account balance enquiry or change of address. We suggest that if you have a query relating to specific aspects of your account, please log in to Internet Banking that will allow you to request information or changes to your account.
Within Internet Banking you can use the 'message' option at the top right hand corner of the page, to send us a secure message.
(Note: Queries & Requests will be dealt with during office hours only). If you are not currently an Internet Banking user, you may register from our homepage by clicking on 'register'.

Alternatively, you may also visit your account holding branch.

   
 [ talk to us ]   
   send us an email
use our email form
     use our email form for enquiries, suggestions or complaints
   
browse through our email directory
     a comprehensive list of useful email addresses... send us your enquiries or
   feedback
  please note that for confidentiality reason email messages should not be
used for account balance enquiry or change of address
   
call us
     product/service query, lost of card, assistance with a service? we are just a
   phone call away...
   
locate us
     contact us by post, visit our nearest branch, ATM and foreign exchange
   counter...
 


MONDAY TO THURSDAY
[ 09:00 - 15:15 ]
FRIDAY [ 09:00 - 17:00 ]

CARDHOLDER SERVICES
LOST / STOLEN CARD
TEL: +230 202 5010
FAX: +230 208 8484
MERCHANT AUTHORISATION
SERVICES
TEL: +230 202 6000

TELEPHONE BANKING
ENGLISH: TEL: +230 286 2700
FRENCH: TEL: +230 286 1700

MCB REFILL REGULAR
TEL: +230 286 3700
MCB REFILL EXPRESS
TOLL FREE: 8700


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