What if I lose my mobile device?

If you lose your mobile device, you should log on to our Internet Banking, select ‘Activate-Deactivate Soft Token’ under the Services menu and click on the DEACTIVATE button.

You can then simply download and install the soft token (HID Approve application) on a new mobile device. As part of the setup on your new mobile device, the soft token on your lost mobile device will automatically be disabled.

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