Banking

How can I send money overseas?

Answer

You can send money overseas in the following ways:

  • Via SWIFT transfer through IB
  • Via a foreign draft

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How can I receive money from overseas?

Answer

You can receive money through SWIFT or foreign draft.

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How can I order a new cheque book?

Answer

You can order via Internet Banking (IB), or fill the form in the cheque book and submit same at your nearest branch.

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How can I report a lost or stolen cheque book?

Answer

You can block the cheque book through Internet Banking, or call Relationship Officer or visit your nearest MCB branch.

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How long will a transfer take?

Answer

Transfers between MCB accounts are instant.

For transfers to other local banks, you can choose between the Standard Transfer that can take up to 2 working days or the Express Transfer, which is a same day transfer if the transaction has been initiated before the cut off time.

International transfers require a minimum of 3 working days and are dependent on the correspondent bank, too.

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How do I dispute a transaction on my account?

Answer

You may do so by contacting your Relationship Manager or Customer Service Representative  to obtain the appropriate form and query charges.

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How do I close my account?

Answer

While we hope that you won’t have recourse to this.

You may do so by contacting your Relationship Manager or Customer Service Representative  to obtain the appropriate form to be submitted to us.

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How do I change my address?

Answer

You may do so by contacting your Relationship Manager or Customer Service Representative  to obtain the appropriate form to be submitted to us.

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How do I request an overdraft?

Answer

In order to do so, please contact your Relationship Manager.

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How do I add a second person to my account?

Answer

You may do so by visiting your nearest branch. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

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What are the overdraft rates, fees and charges?

Answer

To obtain this information, kindly refer to our rates & fees below:

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How do I set up or cancel a direct debit?

Answer

You may do so by contacting your Relationship Manager or Customer Service Representative  to obtain the appropriate form to be submitted to us.

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How do I set up, amend or cancel a standing order?

Answer

You may do so on Internet Banking in the Transfers & Payments section where you can create, amend and cancel standing orders. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

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What is the minimum amount for a fixed deposit?

Answer

The minimum amount is Rs. 100,000.

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