Banking

How can I send money overseas?

You can send money overseas in the following ways:

Via SWIFT transfer through IB
Via a foreign draft

Did you find this information helpful?

Yes No

How can I receive money from overseas?

You can receive money through SWIFT or foreign draft.

Did you find this information helpful?

Yes No

How can I order a new cheque book?

You can order via Internet Banking (IB), or fill the form in the cheque book and submit same at your nearest branch.

Did you find this information helpful?

Yes No

How can I report a lost or stolen cheque book?

You can block the cheque book through Internet Banking, or call Relationship Officer or visit your nearest MCB branch.

Did you find this information helpful?

Yes No

How long will a transfer take?

Transfers between MCB accounts are instant.

For transfers to other local banks, you can choose between the Standard Transfer that can take up to 2 working days or the Express Transfer, which is a same day transfer if the transaction has been initiated before the cut off time.

International transfers require a minimum of 3 working days and are dependent on the correspondent bank, too.

Did you find this information helpful?

Yes No

How do I dispute a transaction on my account?

You may do so by contacting your Relationship Manager or Customer Service Representative to obtain the appropriate form and query charges.

Did you find this information helpful?

Yes No

How do I close my account?

While we hope that you won’t have recourse to this.

You may do so by contacting your Relationship Manager or Customer Service Representative to obtain the appropriate form to be submitted to us.

Did you find this information helpful?

Yes No

How do I change my address?

You may do so by contacting your Relationship Manager or Customer Service Representative to obtain the appropriate form to be submitted to us.

Did you find this information helpful?

Yes No

How do I request an overdraft?

In order to do so, please contact your Relationship Manager.

Did you find this information helpful?

Yes No

How do I add a second person to my account?

You may do so by visiting your nearest branch. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

Did you find this information helpful?

Yes No

What are the overdraft rates, fees and charges?

To obtain this information, kindly refer to our rates & fees below:

Did you find this information helpful?

Yes No

How do I set up or cancel a direct debit?

You may do so by contacting your Relationship Manager or Customer Service Representative to obtain the appropriate form to be submitted to us.

Did you find this information helpful?

Yes No

How do I set up, amend or cancel a standing order?

You may do so on Internet Banking in the Transfers & Payments section where you can create, amend and cancel standing orders. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

Did you find this information helpful?

Yes No

What is the minimum amount for a fixed deposit?

The minimum amount is Rs. 100,000.

Did you find this information helpful?

Yes No