Cards

How do I activate my card?

Answer

You may activate your card in the following ways:

  • By calling us on +230 202 5010
  • By visiting your nearest MCB branch

Did you find this information helpful?

How do I change my PIN number?

Answer

You may do so in three ways:

  • Via Juice, through the PIN selection option. Note: please make sure that your card is activated before changing your PIN.
  • By filling the appropriate form in branch
  • On one of our ATMs

Did you find this information helpful?

What should I do if my debit or credit card has been lost or stolen?

Answer

You should report any loss or theft by calling 202 5010 or visit your nearest branch.

Did you find this information helpful?

How do I get a replacement for a cracked or damaged card?

Answer

Please contact your Relationship/ Manager or Customer Service Representative to obtain the appropriate form.

Did you find this information helpful?

What should I do if my card is blocked?

Answer

You may do so in the following ways:

  • Via Internet Banking (IB)
  • Via any of our ATMs
  • By calling +230 202 5010

Did you find this information helpful?

How do I increase or decrease my credit limit?

Answer

You can increase or decrease your credit limit by filling the appropriate form. You may contact your Relationship manager who will assist you.

Did you find this information helpful?

How can I find out the balance on my credit card?

Answer

You may do so in the following ways:

  • Via Internet Banking (IB)
  • Via any of our ATMs
  • By calling +230 202 5010

Did you find this information helpful?

What to do if I lose my card?

Answer

If such a situation arises, please call +230 202 5010 immediately or visit your nearest MCB branch to stop your card.

Did you find this information helpful?

Do MCB cards work overseas?

Answer

Yes, they do. You may use your card at any ATMs,  points of sales and online merchants displaying the following logos:

  • Mastercard
  • Visa

Did you find this information helpful?

Does my card provide me with insurance when I travel?

Answer

Yes you are covered. Your MCB MasterCard and VISA Corporate card comes with a comprehensive annual multi-trip travel insurance offered by Linkham Services.

  • Medical cover up to Euro 75 000 upon purchase of air ticket with Corporate card only. This medical cover is applicable when the person is abroad only.
  • Personal liability of up to Euro 125 000 upon card usage when abroad only
  • Luggage loss up to Euro 1 250 upon card usage when abroad only
  • Legal assistance of up to Euro 3 750 upon card usage when abroad only
  • Trip cancellation prior to departure up to Euro 3 250 with card usage only

Did you find this information helpful?

What do I need to do if travelling abroad?

Answer

You need to ensure the following:

  • Your cards are activated
  • You have the relevant PIN to your cards
  • You have a copy of your insurance cover

Please call +230 202 5010 to activate credit cards.

Did you find this information helpful?