MCB SmartApprove

How do I download the SmartApprove application?

Answer

Our SmartApprove web application is accessed via a link and which reacts likes a mobile application.

It cannot be downloaded via Appstore or Playstore

The user guide to add the icon of SmartApprove to home screen is available via the following link:

Click here

Did you find this information helpful?

When I have authorised a payment instruction on MCB’s Payment App, how will it be processed?

Answer
The MCB SmartApprove application is an additional channel allowing you to approve your payment instructions on the go. Your transfers will, then be processed at the bank’s level.

Did you find this information helpful?

How secure is the MCB Payment App?

Answer
The industry standard security measures have been used to ensure that your transaction and personal information are protected when transmitted online.

SSL (Secure Socket Layer ‘128-bit encryption’) is used to protect the information being transferred over the Internet.

Security Token, a two-factor authentication device, that generates one-off passwords is used to authenticate your transactions.

Did you find this information helpful?

Can I control the SMS notifications that I receive from the app?

Answer
Notifications are by default set to “on” but can be switched “off” by the user on the application itself.

Did you find this information helpful?

How does the sms notification functionality works?

Answer
You will receive SMS notifications in the following scenarios:

1. When there are transactions pending authorization.
2. When transactions have been rejected or modified by another signatory user.
3. When transactions have been successfully processed or rejected by the Bank.

Did you find this information helpful?

How do I authenticate a transaction?

Answer
The signatory user will be able to access pending transfers via the MCB SmartApprove application and will also be able to view the details to those transactions.

Thereafter, the user will select the transfers he wish to authorize and complete the authentication process via his soft token.

Did you find this information helpful?

How many calendar days do I have to authorise a transaction?

Answer
7 calendar days.

Did you find this information helpful?

Is the payment immediate?

Answer
If all conditions are met (e.g. there is sufficient balance on the account, there are no restrictions on the account, etc. ), the payment will be immediate.

The onus will, however, be on the beneficiary bank as regards the application of the funds.

Did you find this information helpful?