Cards Management

How can I check my credit card account balance?

Answer

Use the ‘Cards’ module to view your available credit, the minimum amount due and information about your next payment due date.

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Can I change the PIN code of my MCB debit or credit card even if I do not remember the actual PIN?

Answer
Yes. You will be able to set a new card PIN code through Juice. To activate your new card PIN code, you need to make a transaction on an ATM (an MCB one if you’re in Mauritius). Keep it secure and confidential at all times.

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Can I change the PIN code of my MCB debit or credit card?

Answer

Yes. You change the PIN code of your MCB card on Juice as many times as you want provided that you activate it on an ATM (an MCB one if you’re in Mauritius).

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Can I start using my new MCB debit or credit card immediately after having activated it?

Answer

No. You will have to set a new card PIN code through Juice. To activate your new card PIN code, you need to make a transaction on an ATM (an MCB one if you’re in Mauritius).

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Can I start using my renewed MCB debit or credit card received by post immediately after having activated it?

Answer

No. Your renewed card becomes valid on the date indicated on the card. Meanwhile continue to use your existing card. After that date, ensure that you destroy your expired card by cutting it through vertically.

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Is it possible for me to load money on an MCB Visa/UPI Prepaid card other than mine?

Answer

Yes. You can load money on any MCB Visa/UPI Prepaid card provided you have all the relevant card details (card number & currency) for the transfer.

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How can I get a copy of my credit card statement?

Answer
  • Simply select the ‘Statement’ option from the credit card you would like to have your statement
  • Choose one statement from the list of statements available
  • You can either open up the statement for instant viewing or send it to your email address

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How can I make a payment to my credit card or to my friends/relative MCB credit card on Juice?

Answer

You can send money to your personal credit card from the ‘Cards’ module. To send funds to a friend’s MCB credit card, you need to go to the ‘Pay & Transfer’ module and select the option ‘Make a credit card payment’

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How long does an online payment take to post to an MCB credit card account?

Answer

Funds will be available on the MCB credit card 30 minutes after the transfer has been done and will feature in the transaction details on the next business day.

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