Security

What should I do if I forget my mPIN?

Answer
  • Go to 'Forget mPIN' from the login screen
  • Use either your MCB Internet Banking User ID and Password or your MCB Debit/Credit Card details to complete the registration process
  • Set your new mPIN

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What is Touch ID/fingerprint authentication?

Answer

Touch ID/fingerprint authentication refers to the fingerprint authentication technology. If your device supports this technology, you can use your fingerprint instead of your mPIN to log in.

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How does Touch ID/fingerprint authentication work?

Answer

Touch ID/fingerprint authentication lets you log in to your Juice app with the fingerprint that you’ve set up on your device. If you choose to enable Touch ID/fingerprint authentication for your Juice app, the app will accept any fingerprint stored on your device in place of your mPIN when logging in. Your biometrics details remain stored on your device and will never be kept on the Juice app.

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How can I enable fingerprint authentication for Juice app?

Answer

Simply access "Settings" → "Touch ID" option

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How can I disable/turn off fingerprint authentication for Juice app?

Answer

Simply access "Settings" → "Touch ID" option to disable fingerprint authentication for Juice.

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Do I need to enter my mPIN when I use Touch ID?

Answer

No. Once Touch ID is enabled, your fingerprint is the only required login credential. You will still need to validate your transactions through your mPIN or OTP or challenge code depending on the transaction threshold.

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I have 5 fingerprints stored in my phone. Do all have them have access to my Juice application?

Answer

Touch ID/fingerprint authentication recognizes all fingerprints registered in your device. We recommend that you do not register third party fingerprints in your device to ensure protection of your app and personal data on your phone.

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Can I access Juice using my mPIN or my fingerprint even if my Internet Banking access has been locked?

Answer

Your mPIN or fingerprint allows you to access Juice as it works independently from Internet Banking.

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Do I need to change my mPIN if I have changed my password for Internet Banking?

Answer

No. However, if you forget your mPIN, you will have to reset it using your new Internet Banking password.

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Can someone else use my mobile phone to access Juice?

Answer

You need to select the ‘Switch User’ button to deactivate your four-digit mPIN or your fingerprint from your Juice profile. Once the other user has completed his transaction, you will have to log in using your Internet Banking User ID and password to set up again your four-digit mPIN or your fingerprint.

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Is Juice a safe application?

Answer

Yes, the Juice app works within a secured environment [Norton Secured] and cannot be used without your mPIN or your fingerprint. Your beneficiaries will never have access to your bank account details and vice versa.

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Are there any additional security measures that I should take?

Answer

Yes, do not reveal your Internet banking login ID, password, 16-digit ATM cum Debit Card number and PIN as well as your mPIN to anyone. Do not store any of these details on your mobile phone.

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