Think you've been victim of online fraud?
Report it to us promptly.
Call us on +230 202 6060.
If you’ve received a suspicious email, forward it immediately to firstname.lastname@example.org
Stay on the alert
Some common signs that your computer might be malware-infected.
- It’s running extremely slow.
- Applications/Programs won’t start and won’t work properly.
- Your computer runs out of hard drive space and crashes.
- You cannot connect to the Internet.
- You get pop-up ads, unusual messages and unsolicited pages that display on screen.
- Your friends are getting strange messages from you.
- Files have been deleted.
- You are locked out of your computer.
- You cannot shut down your computer.
Remember: If you suspect any malicious softwares lurking on your computer, stop doing any transaction online!
Banking safely from your smartphone
- MCB only uses 8701 and 8700 to send text messages (SMS) to customers. Disregard messages from other sources.
- Protect your phone with a password and an antivirus.
- Always ensure that your apps are from reputable sources.
- Never store passwords on your phone.
- Make sure you log-off after every session on Internet Banking and JuiceByMCB.
- Remember to inform us whenever your contact details change.
- Check your browser for the lock symbol which indicates that you are using a secure and reputable web connection.
- Do not send sensitive data such as credit card details or important private information by text message.
Hoax emails are continually in circulation. Although they might appear genuine, they are fraudulent!
Tips to Spot a Fraudulent Email...
- Those request sensitive personal information.
- They invoke a sense of urgency or make use of threatening language.
- They request information confirmation and update.
- They have spelling mistakes.
- They have odd-looking email even if the display name might look correct.
If you receive an email that appears to be from The Mauritius Commercial Bank Limited but looks suspicious, forward it to us immediately at email@example.com
Remember: Under no circumstances you should act on those suspicious emails.