ATM banking support

Where are MCB ATMs situated?

Answer
ATMs are located at each MCB branch. Other ATMs are also situated outside MCB premises. For the full list of ATMs, visit our locate us section of the website.

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What can I do at an ATM?

Answer
You may withdraw cash, deposit money with or without envelope (on selected ATMs), refill your mobile phone, effect transfers between your own accounts, make balance inquiries and exchange foreign currency (on selected ATMs).

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Is it possible to withdraw cash at an MCB ATM without my card?

Answer
Yes, it is. You can do so by using the cardless option via our JuicebyMCB mobile app. Learn how

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What should I do if my card is captured by an ATM?

Answer
Should such a situation arise, call 202 5010 or contact your nearest branch immediately.

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How to do instant cash deposits on ATM?

Answer

Some of our ATMs accept notes without envelopes for instant cash deposits. You can also make an envelope deposit on all ATMs. 

Please visit the “Locate us” section of our website for the full list of ATMs.

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What is the difference between an envelope deposit via an ATM and an online deposit?

Answer
In the case of envelope deposits done via an ATM, the account is not credited instantly. Online deposits allow for accounts to be credited instantly and without the need of using an envelope.

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What precautions do I have to take when effecting an ATM transaction?

Answer
Before using an ATM, please ensure that no skimming device has been affixed. In any case, it is recommended that you hide your PIN when keying in same. Should you notice anything abnormal, such as an external device or notice any loss of money from your account, please report same immediately.

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