Banking

How can I send money overseas?

Answer

You can send money overseas in the following ways:

  • Via SWIFT transfer
  • Via MoneyGram
  • Through the Visa Direct option on the Juice app
  • Via a foreign draft

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How can I receive money from overseas?

Answer
You can receive money through SWIFT, MoneyGram or foreign draft. You can also receive money through Visa Direct option on the Juice app.

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How do I register to e-statements?

Answer

To register to this service, you need to follow these steps:

  • Download the application form here

  • Take a clear photo of it with your mobile (information must be easily readable)
  • estatement@mcb.mu
You can also apply through MCB Internet Banking under Services > Register to e-statements. This is applicable to single accounts only. You may also fill in the form and drop it at any branch.

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How do I register to MCB Refill?

Answer
You can refill your pre-paid mobile phone  via Internet Banking (IB), Juice or ATM. We also offer the option of using SMS Refill to load your mobile phone or a designated third party’s mobile phone. You can register for SMS Refill via Internet Banking under Services> Register to SMS Refill. Alternatively you can register for SMS Refill   in-branch.

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How can I order a new cheque book?

Answer
You can order via Internet Banking (IB), or fill the form in the cheque book and submit same at your nearest branch.

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How can I report a lost or stolen cheque book?

Answer
You can block the cheque book through Internet Banking, or call Relationship Officer or visit your nearest MCB branch.

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How can I pay cash into my account?

Answer
You can deposit cash at counter level / ATM (with or without envelope) or effect transfers through Juice or  Internet Banking (IB)

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How long will a transfer take?

Answer

Transfers between MCB accounts are instant.

For transfers to other local banks, you can choose between the Standard Transfer that can take up to 2 working days or the Express Transfer, which is a same day transfer if the transaction has been initiated before the cut off time ( currently at

International transfers require a minimum of 3 working days and are dependent on the correspondent bank, too.  

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How do I dispute a transaction on my account?

Answer
In order to do so, visit your nearest branch or call your Relationship Officer.

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How do I close my account?

Answer
While we hope that you won’t have recourse to this, you may do so by visiting your nearest branch. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

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How do I change my address?

Answer
You may do so by visiting your nearest branch. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

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How do I request an overdraft?

Answer
In order to do so, visit your nearest branch or call your Relationship Officer.

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How do I add a second person to my account?

Answer
You may do so by visiting your nearest branch. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

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What are the overdraft rates, fees and charges?

Answer

To obtain this information, kindly read our

.

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How do I set up or cancel a direct debit?

Answer

You may do so by visiting your nearest branch. In case you are overseas, you will need to fill the appropriate form and submit the original to us.                                                                                                                                                                                                                                                                                                     

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How do I set up, amend or cancel a standing order?

Answer
You may do so on Internet Banking in the Transfers & Payments section where you can create, amend and cancel standing orders. In case you are overseas, you will need to fill the appropriate form and submit the original to us.

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What is the minimum amount for a personal loan?

Answer
The minimum amount is Rs. 50,000

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What is the minimum amount for a fixed deposit?

Answer
The minimum amount is Rs. 100,000

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What is the minimum amount to maintain my account?

Answer
There is no minimum required. However you need to transact within a period of 3 years.

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20. How do I deposit cash into my account?

Answer
You can deposit cash on our instant cash deposit machines without any envelope. Your deposit will be instantly credited to your account. Locate our instant cash deposit machines.
You can deposit cash in our ATM using an envelope. Locate our cash deposit ATM.
Our counters are also available for cash deposits. Please locate our branch counters.

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