Credit and debit card support
How do I activate my card?
How do I change my PIN number?
What should I do if my debit or credit card has been lost or stolen?
How do I get a replacement for a cracked or damaged card?
What should I do if my card is blocked?
Can I order a credit card for another person on my account?
How can I top up a prepaid card?
How can I see the balance of my prepaid card?
- You may do so by logging in on the Visa prepaid portal
- Via any of our ATMs
- Call us on +230 202 5010
How can I register for MCB Secure?
How can I find out the balance on my credit card?
How do I increase or decrease my credit limit?
Can my child [minor] have a prepaid card?
What to do if I lose my card?
Do MCB cards work overseas?
Does my card provide me with insurance when I travel?
Yes they do. Gold cards and American Express cards provide you with automatic insurance when you travel abroad. If you are a Classic or a Primo cardholder, you can subscribe to an annual travel insurance for an additional fee of Rs.600. You can subscribe online here.
What precautions do I have to take when using my cards?
It is imperative that you keep your PIN safe. Before using an ATM, please have a quick check to ensure that no skimming device has been affixed anywhere. While keying in your PIN, protect your hand with your other hand.
Never write or keep your PIN number together with your card.Please report any loss to the bank immediately.