Credit and debit card support

How do I activate my card?

Answer

You may activate your card in the following ways:

  • Through JuicebyMCB
  • Via our ATMs by doing any transaction such as checking the account or withdrawing of money
  • By calling us on +230 202 5010
  • By visiting your nearest MCB branch

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How do I change my PIN number?

Answer

You may do so in three ways:

  • Via Juice, through the PIN selection option. Note: please make sure that your card is activated before changing your PIN.
  • By filling the appropriate form in branch
  • On one of our ATMs

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What should I do if my debit or credit card has been lost or stolen?

Answer
You should report any loss or theft by calling 202 5010 or visit your nearest branch

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How do I get a replacement for a cracked or damaged card?

Answer
If such a situation arises, visit your nearest branch or call 202 5010 for replacement and to block the card as precautionary measure.

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What should I do if my card is blocked?

Answer
Please report same by calling 202 5010 or by visiting your nearest branch.

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Can I order a credit card for another person on my account?

Answer

Yes, it is possible to do so. The other person will be a secondary card holder and all transactions performed on the secondary card will be billed to your credit card account.                  

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How can I top up a prepaid card?

Answer

You may do so in the following ways:

  • Through Juice
  • Via Internet Banking (IB)
  • Via envelope deposit at an ATM or in an MCB branch                                                                                                                                                                                                                                                                                                                                                                                                                      

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How can I see the balance of my prepaid card?

Answer
  • You may do so by logging in on the Visa prepaid portal
  • Via any of our ATMs
  • Call us on +230 202 5010

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How can I register for MCB Secure?

Answer

 There is no need to register anymore. Registration is now automatic. In case any problem arises, please call 202 5010. 

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How can I find out the balance on my credit card?

Answer

You may do so in the following ways:

  • Through Juice
  • Via Internet Banking (IB)
  • Via any of our ATMs
  • By calling +230 202 5010

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How do I increase or decrease my credit limit?

Answer

You can increase or decrease your credit limit by sending us a secure message on Internet Banking (IB) or by filling the appropriate form at any MCB branch. Our staff will gladly assist you should the need arise.                                                                                                                                                                  

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Can my child [minor] have a prepaid card?

Answer
Yes, your child is eligible to the 12-17 Visa pre-paid card.

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What to do if I lose my card?

Answer

If such a situation arises, please call +230 202 5010 immediately or visit your nearest MCB branch to stop your card.                                                                                                                                                                      

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Do MCB cards work overseas?

Answer

Yes, they do. You may use your card at any ATMs,  points of sales and online merchants displaying the following logos: 

  • American Express
  • Mastercard
  • Visa
  • Maestro
  • UnionPay

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Does my card provide me with insurance when I travel?

Answer
Yes they do. Gold cards and American Express cards provide you with automatic insurance when you travel abroad. If you are a Classic or a Primo cardholder, you can subscribe to an annual travel insurance for an additional fee of Rs.600. You can subscribe online here.

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What precautions do I have to take when using my cards?

Answer

It is imperative that you keep your PIN safe. Before using an ATM, please have a quick check to ensure that no skimming device has been affixed anywhere. While keying in your PIN, protect your hand with your other hand.

Never write or keep your PIN number together with your card.

Please report any loss to the bank immediately.

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What do I need to do if travelling abroad?

Answer

You need to ensure the following that:

  • your cards are activated
  • you have the relevant PIN to your cards
  • you have a copy of your insurance cover
Please call +230 404 4800 to activate debit cards.

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