General banking

How can I become an MCB customer?

Answer
You need to open any account with us. Why not use our online application tool and find your perfect match, right now, right here?

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How can I apply for another product?

Answer
You may do so via IB, Juice app or by visiting your nearest branch.

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Should I advise the Bank when I travel overseas?

Answer
Yes, you should do so in order for us to activate your debit cards and the monitoring of your credit cards.

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How do I get in touch with MCB?

Answer
  • Email contact@mcb.mu
  • Call +230 202 6060
  • Callback message on mcb.mu or Juice.

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How do I notify the Bank that a customer (relative) has died?

Answer

Should this situation arise, please visit the nearest branch with the relevant death certificate.

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How to apply for a loan?

Answer

You may do so at any of our branches.                                                                                                   

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How to apply for a vacancy at MCB?

Answer
You may do so through our website here.

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How do I make a travel insurance claim?

Answer

Benefit of Travel Insurance on many accounts and cards. If you are a Primo or Classic cardholder, however, an additional fee of Rs. 600 will get you covered worldwide. Use your MCB credit card to pay for air tickets and any other purchases to benefit from this insurance cover. Trips should not last more than 60 consecutive days, starting and ending in your country of residence. 

Add travel insurance to your credit card using one of these options:

  • Call on 202 6060 or call in at your nearest branch
  • Send an SMS to 8188

    Cardholder cover option message:
    MCB_CC(customer reference number available on your credit card statement). Example: MCB_CC600123456  

    Family cover option message:
    MCB_FC(customer reference number available on your credit card statement). Example: MCB_FC600234567

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How do I make a change to my existing insurance policy?

Answer
Call at the nearest MCB branch or contact your relationship manager.

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How do I cancel my insurance policy?

Answer
Same as the above, by contacting SWAN insurance directly or by visiting your nearest branch.

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What does representative APR mean?

Answer

Annual Percentage Rate is the term used for what is charged yearly for borrowing or earned through an investment. It includes any fees or costs associated with the transaction.

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I am an existing customer; can I borrow more?

Answer

Yes you may depending on your repayment capacity.                                                                                   

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I am an existing customer; can I change the duration of the loan?

Answer
Yes, this is possible if the maximum repayment period has not been reached. Please note that the rates may vary from time to time according to fluctuations on the loan

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Do I need to be an existing customer to be eligible to a loan?

Answer
In order to obtain a personal loan without guarantee, yes you do. Such is not the case, however, for secured loans.

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Does the Bank refinance loans from other financial institutions?

Answer

Yes. However, this only applies to housing loans.                                                                                              

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What is the minimum salary to apply for a loan?

Answer
The minimum amount is Rs. 10,000"

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Are overseas customers eligible for a loan?

Answer
Yes for secured loans, such as housing loans

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Can I change the repayment date?

Answer

Yes, this may be possible.                                                                                                                            

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Can I change the repayment amount?

Answer
Yes, depending on your repayment capacity.

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Can I settle the loan totally or partly?

Answer
Yes, you may do so but depending on your loan contract, you may incur early repayment fees

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