Mobile banking (Juice) support

How do I register to mobile banking (Juice)?

Answer
JuiceByMCB is our mobile banking application. To register, you need to download the application through Playstore (for Android users) and Appstore (for Apple users) and enrol by following the steps provided within the app.

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What can I do on the mobile app?

Answer

The mobile app brings your bank at your fingertips.

It allows you to:

  • View your account(s)
  • Manage your credit card(s)
  • Reload your prepaid card)
  • Effect transfers between your own accounts
  • Effect transfers to other MCB accounts
  • Perform MCB Refills
  • Enrol to PayPal
  • View promotional offers
  • Pay merchants
  • Send money to any VISA cards abroad
  • Effect cardless cash withdrawals at ATMs

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What can I do to ensure my security when using the mobile banking app, JuicebyMCB?

Answer
You should always keep your Juice PIN safe. You should also report any loss of mobile phone to the bank immediately by calling 2025010.

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What should I do if I lose my PIN?

Answer
Click on “forgot Juice PIN” directly on the app and go through the registration process once more.

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How do I change my Juice PIN?

Answer
Go to the option menu directly on the app, click on “profile”, then click “change PIN”

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What should I do if I change my mobile phone?

Answer
Should you change your mobile phone, you will need to download the app again and complete the registration process once more.

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What should I do if I change my mobile number?

Answer
In that case, visit your nearest branch.

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Which OS or Android version is compatible with JuicebyMCB?

Answer
The application is compatible with iOS 5 and above, for iPhone users and Android 4.2 and above for any Android phone.

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What should I do if I lose my mobile phone?

Answer
Call +230 202 6060 to report the loss or visit your nearest MCB branch. Also call the mobile operator to deactivate the Sim card.

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