Internet Banking support

What can I do through Internet Banking (IB)?

Answer

You can easily check and manage the following:

  • Your account(s) and investment
  • Your credit cards (repay your credit/prepaid card), loans and queries
  • Effect transfers between your own account, to other local banks and internationally
  • Contact the Bank through the secure mailbox
  • Amend and register to SMS banking and MCB Refill service
  • Update your personal details
  • View, amend and cancel standing orders
  • View your direct debits

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How do I register to Internet Banking (IB)?

Answer
  • If you live in Mauritius, you can  apply instantly at any branch
  • Overseas customers can download an application form here

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How do I log on to Internet Banking (IB)?

Answer
To log on to IB, visit www.mcb.mu, click on the “Log in securely to IB tab” and connect by inserting your user ID and password

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Where do I access the Internet Banking (IB) login screen?

Answer
You may access IB login page on the top right hand side of mcb.mu.

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What browsers and versions should be used for MCB Internet Banking (IB)?

Answer

We recommend the latest versions of the browsers.

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How can I change my Internet Banking (IB) password?

Answer
Log in with your current  password, click on my profile, click change password, insert the current  password, insert the new password twice, click on change"

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What can I do if I have forgotten my user ID or password?

Answer

For all issues with your user ID or password, call +230 202 6060 or

  • Visit any branch for individuals
  • Fill in the form here for companies                                                                  

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How can I effect payment to prepaid/ credit cards?

Answer

You may do so in the following ways:

  • Via Internet Banking 
  • Through our mobile banking application, JuicebyMCB
  • Envelope deposit on ATMs
  • At counter level in-branch

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What can I do to ensure my online security?

Answer

It is imperative that you keep your user ID and password safe. As a preventive measure, change your password on a frequent basis. In case you receive a suspicious email that might be a phishing attempt or a scan, send an email to alert@mcb.mu. If you wish to log in to IB in a public place, use the virtual keyboard. More information on our security centre.                                                                                                            

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What is the difference between the security token and the One Time Password (OTP)?

Answer

Security token: It’s a small electronic device (looks like a small calculator) that generates a one-time password which you will need to insert when you authorize your online transactions.

When and how to use it
A 7-digit number will display on your screen at the final stage of your payment. After switching on your token and entering your token PIN, type in the 7-digit number and click the button 'on'. A 6-digit response number with a lifetime of 30 seconds will appear on your security token. Please enter this number to authorize your transaction.

One Time Password (OTP): It’s a highly-secure automatically generated validation code, sent to your mobile phone, to authenticate you for a single transaction online.

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What is a One Time Password (OTP)?

Answer
The One Time Password (OTP) is a one-time validation code sent by text message on your mobile phone to validate transactions on IB

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Will I still receive the One Time Password (OTP) if I change my mobile number?

Answer
No. Visit your nearest MCB branch to initiate the change.

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What is a security token?

Answer

It is a small calculator-like device used to generate a password to validate transactions (for individuals and companies). It is an alternative to the one-time password (OTP) solution.                                                                                                    

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How do I authorise a transaction with a security token?

Answer
Please follow these steps:  Switch on the token, insert the token PIN, insert the 7 digits challenge number on the token, click OK on the token, insert the token response on IB, and click on “authorise”

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How can I change my token password (also known as PIN)?

Answer
Switch on the token, insert your old pin, click menu, select change PIN, insert the new pin and confirm the new pin.

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What precautions do I have to take when effecting a transaction on Internet Banking (IB)?

Answer
It is imperative to keep your user ID and password safe. You also need to ensure that you are on the correct website (with the internet address starting with https), receive the One Time Password (OTP) and report any phishing attempt to alert@mcb.mu. View more precautionary measures on our Security Centre.

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Corporate: How should companies proceed to apply for Internet Banking?

Answer
An application form is available here. It needs to be filled in, signed by the authorised signatories, and submitted, either to the in-branch Relationship Manager or by post.

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Corporate: How can I add a new user?

Answer

You may add a new user as an “admin user”.  To proceed, click on “company administrator”, select “user management”, click on “add user”, fill the field and validate the transaction.

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Corporate: How can I deactivate a user?

Answer
As an admin user, click on “company admistrator”, select “user management”, click on “deactivate user”, fill the field and validate the transaction.

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Corporate: How can I unlock a user?

Answer
You may unlock a user as an “admin user”.  To proceed, click on “company administrator”, select “user management”, click on “unlock user”, fill the required field and validate the transaction.

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Corporate: Can a company pay salaries through Internet Banking (IB)?

Answer
Yes, through our bulk payment services, which allows performing several transactions at one go. For instance: salary payment, dividends and direct debits.

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Corporate: What is bulk payment?

Answer

It is a bank system that allows performing several transactions at one go. For instance: salary payment, dividends and direct debits.                                                                                                                                                                             

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Corporate: How can a company effect bulk payment?

Answer

The company needs to apply to this service by selecting the option available on Internet Banking. Our bulk payment services allows to perform several transactions at one go, such as salary payment, dividends and direct debits.

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