Prepaid card

How does the MCB Prepaid card work?

Answer

MCB has issued prepaid cards under 2 different networks - VISA and Union Pay International (UPI).

Once you have availed of a prepaid card, you can make use of it for payment or cash withdrawal by keying in your PIN on POS or ATMs.The PIN will be communicated to you in a sealed envelope and it will be known to you alone. The balance on the card will decrease withthe amount utilised.

Did you find this information helpful?

Where can the MCB Prepaid card be used?

Answer

All MCB Prepaid Cards can be used at merchants’ Point of Sales [POS] or ATMs displaying the network logo.

Did you find this information helpful?

Can the cards be used for online purchase?

Answer

 
Online purchase can be done with the secured Visa Prepaid cards. For other information, please contact our hotline +230 5010.

Did you find this information helpful?

Which currency is available on the MCB Prepaid card?

Answer

The Prepaid card comes in several currencies.

For VISA Prepaid card, the card is available in US Dollars, Pound Sterling, Euro, South African Rand or Mauritian Rupees. The UPI Prepaid card on the other hand is available in either Renminbi or US Dollars.

Each currency will be available under a different card. Customer should purchase the card(s) as per his requirement.

Did you find this information helpful?

Is there a minimum and maximum amount that a MCB Prepaid card can be loaded?

Answer

A minimum amount of Rs. 500 can be loaded on the MCB Prepaid Card.

For cash and cheques, a maximum daily amount of Rs. 350,000 or equivalent in foreign currency can be loaded. In keeping with its policy, the Bank reserves the right to request all necessary information on funds remitted by the customer to load a prepaid card.

For book transfers, the maximum daily reload amount is Rs. 1,000,000.

The maximum annual total amount reload is Rs. 1,000,000.

Note that the maximum annual reloading amount of Rs. 1,000,000 is per customer independent of the total number of cards purchased under his/her name.

Did you find this information helpful?

Do I have to pay any fee when I purchase the MCB Prepaid card?

Answer

You will only pay an initial fee (Rs. 150 + VAT, or the equivalent in the currency of the card being purchased) as per MCB’s charges.

A fee of 0.5% of the amount loaded will be charged with a minimum and a maximum fee applicable. Kindly refer to the bank charges for the current applicable fees

Did you find this information helpful?

Can supplementary cards be issued on the same account?

Answer

No. The MCB Prepaid Card will be issued to an individual aged above 18 and he will be solely responsible for use of the card.

Did you find this information helpful?

Can I purchase a MCB Prepaid card and give it to my child who will pay for his expenses whilst studying abroad?

Answer

The purchase is possible and cardholder will be accountable for all transactions with the card, including ensuring that permissible transactions are conducted with the card.

Did you find this information helpful?

Are there any charges when performing cash withdrawal on an ATM?

Answer

No fee is applicable for cash withdrawal on MCB ATM. A fee of 1% with a minimum of MUR 75 is applicable on non-MCB ATM’s for both local and overseas withdrawal.

Did you find this information helpful?

Is there a limit to the maximum amount of cash that I can withdraw on an ATM?

Answer

The daily withdrawal limit for Prepaid Card is Rs. 10,000 for local withdrawals and Rs. 20,000 for overseas withdrawals or equivalent.

However, some ATM acquirers set their own daily transaction limits. In such cases, you will have to perform the relevant number of cash withdrawals as appropriate.

Did you find this information helpful?

What documents are needed during purchase of the MCB Prepaid card?

Answer

To purchase a MCB Prepaid Card, you will be required to fill in and sign the MCB Prepaid Card Application form.

For MCB account holders, a proof of identification – NIC if you are a local resident and a valid passport for foreigners, together with a

proof of address will be required (unless customer is already KYC compliant).

Note that non-MCB customers who are residents of Mauritius, are also eligible for the MCB Prepaid card. A customer record should be created and normal KYC procedures are to be applied.

Did you find this information helpful?

How can I reload my MCB Prepaid card?

Answer

Reloading of MCB Prepaid Card can be done at any MCB branch. Simply choose the selected card to be loaded and indicate serial number upon reloading as well as the amount to be loaded.

Reloading is possible in the absence of cardholder provided that a duly authorized person has presented his NIC and specify the card details (including the serial number, found at the back of the card, starting with S/N)

Did you find this information helpful?

Can I deactivate my card when not in use?

Answer

Card deactivation can be done via our MCB website through the secure “Prepaid Card’ interface.

Did you find this information helpful?

Where can I access my MCB Prepaid card balance or transactions?

Answer

Balance on my MCB Prepaid card balance can be viewed via the MCB ATM or through the secure 'Prepaid Card’ interface.

This 'Prepaid Card' Interface also enables viewing of the different transactions made on my MCB Prepaid card.

Did you find this information helpful?

What happens to the remaining balance on card if I do not intend to use the card soon?

Answer

Customer can either keep the balance on card till his next transaction or can request to credit the balance to his account after deduction of prevailing fees and charges.

Did you find this information helpful?

What happens upon expiry of the MCB prepaid card? Is it renewable?

Answer

The MCB Prepaid card is not renewable upon expiry. Customer should submit a new application form. Any balance on the current card is either refunded or transferable to the new card, if the customer requests a new card. Bank charges will be applied accordingly.

Did you find this information helpful?

What is the customer hotline number for queries and card lost/stolen reporting?

Answer

In the event you suspect fraudulent use/s of your card or if it has been lost/stolen, you can immediately call our Hotline on +230 202 5010 - lines are open 24/7. Likewise, if you suspect that somebody might have known your PIN, immediately notify the Bank through the Hotline.

Did you find this information helpful?