Prepaid card

How does the MCB Prepaid card work?

Answer

MCB has issued prepaid cards under 2 different networks - VISA and UnionPay International (UPI).

Once you have availed of a prepaid card, simply key in your selected PIN in branch. This PIN will enable you to make payments, and also to withdraw cash on ATMs displaying the network logo. The balance on the card will decrease with the amount utilised.

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Where can the MCB Prepaid card be used?

Answer

All MCB Prepaid cards can be used at merchants’ Point of Sales [POS] or ATMs displaying the network logo.

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Can the cards be used for online purchase?

Answer

 
Online purchase can be done with the secured Visa Prepaid cards. For other information, please contact our hotline +230 202 5010.

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Which currency is available on the MCB Prepaid card?

Answer

The prepaid card comes in several currencies.

For VISA Prepaid card, the card is available in US Dollars, Pound Sterling, Euro, South African Rand or Mauritian Rupees. The UPI Prepaid card on the other hand is available in either Renminbi or US Dollars.

Each currency will be available under a different card. The customer should purchase the card(s) as per his requirement.

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Is there a maximum number of Prepaid cards that an MCB customer can purchase?

Answer
An MCB customer may purchase several Prepaid cards. However, a limit will be applicable, per customer, on the amount that can be loaded on his/her card. Please refer to our fees and charges on mcb.mu.

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Is there a minimum amount that an MCB customer can load on the Prepaid card?

Answer

A minimum amount of Rs. 500 is to be loaded on the MCB Prepaid card.

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Is there a maximum amount that an MCB customer can load on the Prepaid card?

Answer
A daily and monthly loading limit of up to Rs. 350,000 is applicable. For example, if a customer has loaded Rs. 350,000 on his/her card, he/she will not be able to load additional funds on the card during the current month.

The monthly loading limit also depends on the available balance on the card. For example, if the card balance as at date is Rs. 25,000, and the cardholder wants to load additional funds on the card, the maximum amount that can be loaded is Rs. 325,000 provided that customer has not loaded the card during the current month.

It is to be noted that a limit, per customer, is applicable. However, if a customer has a combination of Visa and UPI Prepaid cards, the monthly load limit and maximum amount applicable to the total funds on all his/her cards will be Rs. 850,000.

For more details, please refer to our fees and charges on mcb.mu.

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Do I have to pay any fee when I purchase an MCB Prepaid card?

Answer

A fee is applicable upon purchase of a card as well as upon card loading. For more details, please refer to our fees and charges on mcb.mu

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Can supplementary cards be issued on the same account?

Answer

No, this option is not available.

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Can I purchase an MCB Prepaid card and give it to my child who will pay for expenses whilst studying abroad?

Answer

Yes. However, the MCB cardholder will be accountable for all transactions on the card, and will need to ensure that permissible transactions are conducted with the card.

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Are there any charges when performing cash withdrawals on an ATM?

Answer

No fee is applicable for cash withdrawals on MCB ATMs.

A fee of 1% with a minimum of Rs. 75 is applicable for withdrawals on non-MCB ATMs in Mauritius and abroad.

When the transaction currency differs from the card currency, a conversion fee of 3% is also applicable.

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Is there a limit to the maximum amount of cash that I can withdraw on an ATM?

Answer

The daily withdrawal limit for Prepaid card is Rs. 10,000 for local withdrawals and Rs. 20,000 for overseas withdrawals or equivalent.

However, some ATM acquirers set their own daily transaction limits. In such cases, you will have to perform the relevant number of cash withdrawals as appropriate.

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What are the requirements for the purchase of an MCB Prepaid card?

Answer

In order to purchase an MCB Prepaid card, you need to open an MCB account and at the same time be KYC (Know Your Customer) compliant.

The documents required for account opening are:

  • A proof of identification: NIC if you are a local resident or a valid passport for foreigners, residing in Mauritius
  • A utility bill (dated less than 3 months)
  • Any other documents as requested by the Bank

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How can I reload my MCB Prepaid card?

Answer

The reloading of MCB Prepaid cards can be done at any MCB branch (by debiting your account), or via Internet Banking, or through JuiceByMCB. Simply select the card to be loaded and, upon reloading, indicate the card number as well as the amount to be loaded.

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When will the funds transferred to my MCB Prepaid card be available?

Answer

The funds will be available on the card within 30 minutes, following the transfer.

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Where can I access my MCB Prepaid card balance or transactions?

Answer

Your MCB Prepaid card balance can be viewed on MCB ATMs or through the secure Prepaid card interface. In order to access this interface, new customers need to register to the prepaid portal. Upon registering, they will need to provide all the required information. (Note that the serial number (S/N) is the number found on the verso of the card, located at the bottom.)

This prepaid card interface also enables you to view the transactions made on your MCB Prepaid card.

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Can I deactivate my card when not in use?

Answer

Card deactivation can be done via our MCB website through the secure Prepaid card interface.

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What happens to the remaining balance on card if I do not intend to use the card soon?

Answer

You can either keep the balance on card till your next transaction or request to credit the balance to your account after deduction of prevailing fees and charges.

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What happens upon expiry of the MCB prepaid card? Is it renewable?

Answer

The MCB Prepaid card is not renewable upon expiry. The customer should submit a new application form. Any balance on the current card is either refunded or transferable to the new card, if the customer requests a new card. Bank charges will be applied accordingly.

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What is the customer hotline number for queries and card lost/stolen reporting?

Answer

In the event you suspect fraudulent use/s of your card or if it has been lost/stolen, you can immediately call our Hotline on +230 202 5010 - lines are open 24/7. Likewise, if you suspect that somebody might have known your PIN, immediately notify the Bank through the Hotline.

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