American Express SafeKey®
What is American Express SafeKey®?
Answer
American Express SafeKey® helps to prevent online fraud when you are shopping online with your American Express® Card. Safekey is an added security to your online shopping experience. To make sure you are the one making the online payment, MCB sends you a One-Time Password (OTP) during the checkout process on your mobile phone or email address provided. Once you have entered the password correctly, the transaction can be processed.
Does my American Express® Card already provide online fraud protection?
Do I need to register to Safekey® to activate it on my Card?
Is American Express SafeKey® free or do I have to pay to use it?
How do I make purchases with American Express SafeKey®?
Answer
Step 1: If the merchant’s website supports Safekey, a pop-up window will appear at checkout to request you to enter your User ID.
Step 2: If your User ID is validated, a One-Time Password (OTP) will be sent to your mobile phone number which has been registered for Safekey. If you do not obtain your OTP on your mobile phone, you still can request to have it sent to your registered email address.
Step 3: Enter the One-Time Password (OTP) to confirm your payment.
Step 2: If your User ID is validated, a One-Time Password (OTP) will be sent to your mobile phone number which has been registered for Safekey. If you do not obtain your OTP on your mobile phone, you still can request to have it sent to your registered email address.
Step 3: Enter the One-Time Password (OTP) to confirm your payment.
Why does SafeKey not come up every time I try to make a purchase online?
How do I know if a merchant offers American Express SafeKey®?
Am I protected if I make an online purchase from a merchant who does not support SafeKey?
Can I make an online transaction with my American Express® Card while being abroad?
Answer
Yes, you can. But please ensure that your mobile phone is on roaming mode as the OTP will be sent to your mobile phone number registered with us. If ever you are using a foreign mobile phone number while being abroad, please contact the bank to update your details. Once you are using back your Mauritian number, please inform the bank accordingly.
For how long is a One-Time Password (OTP) valid?
I have not received my OTP, can I have it resent again?
Answer
If you click the “Resend OTP” button within the 5-minute time frame, the same OTP will be sent to you. If after the 5-minute time frame, you still have not entered the OTP or you have clicked on the “Resend OTP” button, your entire SafeKey session will expire and you will have to restart a new one.
What happens if I enter an incorrect OTP?
How do I know if my mobile phone number and/or email address is up to date in MCB’s records?
How do I get my mobile phone number and/or email address to be used for American Express SafeKey® updated?
After my contact details have been updated in MCB’s database, how long do I need to wait to do an online transaction?
I have a mobile phone number and/or email address registered for my primary American Express® Card. Will this information apply to all of my supplementary Cards as well?
Answer
No, each supplementary Card account has a specific mobile phone number and/or email address associated with it. If a mobile phone number and/or email address has/have not been registered for the supplementary Card/s, please update the details for the supplementary Card/s as needed.